Refund policy

Refund policy

We want every Alur piece to arrive as it left our workshop. If something is wrong, here is how we put it right.

Damaged or wrong item

• Tell us within 2 working days of delivery by WhatsApp (+92 336 5522559) or email (info.alurdecor@gmail.com).
• Send your order number, clear photos of the item and the outer packaging, and an unboxing video if you have one.
• If the item was damaged in transit, has a manufacturing defect, or is not what you ordered, we will send a replacement .
• We pay the courier charges both ways for these cases.

Exchanges

• You can request an exchange within 7 working days of delivery.
• The item must be unused, undamaged and in its original packaging.
• For exchanges that aren’t due to our error (for example, you’d prefer a different size or finish), you pay the courier charges both ways.
• Items bought at a discount can be exchanged but not refunded.

How refunds are paid

• Cash on delivery orders: refunded by bank transfer to an account you give us.
• Card or advance payments: refunded to the original payment method.
• Refunds are sent within 7 working days of us receiving the returned item, or of approving your claim when no return is needed.

How to send an item back
Pack it in the original box and packaging so it can’t move. We’ll share the return address and, where we cover the cost, arrange the courier pickup.

What we can’t accept
Items that have been used, scratched, dented or altered after delivery, or claims made after the time limits above.